Computer freezes when printing pdf files

/t5/acrobat-discussions/why-does-my-computer-freeze-when-i-try-and-print-a-pdf/td-p/3276393 Feb 02, 2011 Feb 02, 2011

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I have a new computer with Windows 7 64 bit. It seemed that suddenly i developed this problem when trying to print a pdf file with Adobe X. Everything would look like it was going fine, but when the print download screen popped up, it would not download the pdf file and my computer froze. I have to manually shut down my computer to unfreeze it. I have tried to print using an earlier version of Adobe (Adobe 9), tried a different printer, tried printing as an image, or print as a file. Nothing works. Any suggestions? Thanks.

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/t5/acrobat-discussions/why-does-my-computer-freeze-when-i-try-and-print-a-pdf/m-p/3276394#M7810 Feb 03, 2011 Feb 03, 2011

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I had a similar problem after upgrading to Windows 7. The problem seemed to be that there was a dialog box that opened

that was not visible on the screen and it was blocking the print completion. Try this. Open the Adobe PDF Printing Preferences and clear the field "Rely on system fonts only, do not use document fonts." When I did that it solved my problem.

The unseen dialog box seems to be the fault of Windows 7, in my opinion.

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/t5/acrobat-discussions/why-does-my-computer-freeze-when-i-try-and-print-a-pdf/m-p/3276395#M7811 Feb 03, 2011 Feb 03, 2011

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Thanks for the suggestion. I appreciate it. I do have one question though. I am not able to find the Adobe printing preferences in the print or print setup selection under file, in a pdf document. Is it located somewhere else?

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/t5/acrobat-discussions/why-does-my-computer-freeze-when-i-try-and-print-a-pdf/m-p/3276396#M7812 Feb 04, 2011 Feb 04, 2011

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/t5/acrobat-discussions/why-does-my-computer-freeze-when-i-try-and-print-a-pdf/m-p/3276397#M7813 Feb 14, 2011 Feb 14, 2011

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What are you trying to print?

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/t5/acrobat-discussions/why-does-my-computer-freeze-when-i-try-and-print-a-pdf/m-p/3276398#M7814 Feb 14, 2011 Feb 14, 2011

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The key may be "64-bit." My understanding is that AA X is still a 32-bit application and you have to use it in the 32-bit mode. You might search the forum for more info as that is where I saw the comments.

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/t5/acrobat-discussions/why-does-my-computer-freeze-when-i-try-and-print-a-pdf/m-p/3276399#M7815 Feb 14, 2011 Feb 14, 2011

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64 bit OS is supported by Acrobat X, so that should not be the problem.